Terms and Conditions

Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or make a purchase.

Definitions

"Website" refers to the online retail platform operated by PerfectHouseSigns, accessible at www.perfecthousesigns.co.uk.
"We," "Us," "Our," and "PerfectHouseSigns" refer to the entity responsible for operating the website.
"You" and "Your" refer to the user of our website, including customers and visitors.

Payment

The total cost of your order is the price of the goods and delivery charges.

Payment can be made by most major credit or debit cards in accordance with the payment methods section.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

All credit card processing will be carried out using strong 256-bit encryption for maximum protection. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Returns Policy

Click here to see our returns policy.

Privacy Policy

Perfect House Signs does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

Changes to terms and conditions

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Rights of seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

External Links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Warranty

10 Year Warranty:

All items sold on our website are covered by a 10-year warranty, subject to the terms and conditions outlined below.
The warranty claim does not include any consumable parts such as solar lights. All consumable parts come with a 1 year warranty
The warranty period starts from the date of delivery to the customer.
The warranty covers defects in materials and workmanship under normal use.
The warranty does not cover damage resulting from accidents, misuse, neglect, unauthorized repair, or modifications to the product.

Warranty Claims:

To initiate a warranty claim, you must contact our customer support team via the provided contact information on our website.
You may be required to provide proof of purchase and a detailed description of the issue.
We will evaluate your warranty claim and, if approved, we will repair, replace, or refund the item at our discretion.
Shipping costs associated with the warranty claim will be the responsibility of the customer.

Limitations and Exclusions:

Our warranty is limited to the repair, replacement, or refund of the product, as determined by us.
This warranty is non-transferable and is only applicable to the original purchaser.
We are not responsible for any consequential, incidental, or special damages arising from the use or inability to use our products.
This warranty is in addition to your statutory rights and is not intended to limit or exclude any rights provided by law.

Warranty General Terms:

We reserve the right to update, modify, or terminate this warranty and the terms and conditions at our discretion. Any changes will be posted on our website.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion, including for any violation of these terms and conditions.
Our website may contain links to third-party websites. We are not responsible for the content or policies of those websites.

Jurisdiction:

These terms and conditions are governed by the laws of the United Kingdom.
Any disputes or claims arising from these terms and conditions will be subject to the exclusive jurisdiction of the UK courts.

Contact Information:

If you have any questions or concerns about these terms and conditions or the 5-year warranty, please contact us using the information provided on our website.

By using our website and making a purchase, you acknowledge that you have read and agreed to these Terms and Conditions, including the 5-year warranty policy.